A leased line is a dedicated fibre connection which runs from a customer’s premises to the Ethernet core network.
As it’s uncontended (i.e. nobody else shares the connection) it’s a highly secure and resilient option that’s great for businesses that need to maintain an ‘always on’ connection.
The technology is capable of providing symmetrical speeds (i.e. the same speeds for both upload and download) of between 10Mbps and 10Gbps so it’s suitable for SMEs and larger corporations. It’s also fully scalable – you can buy a leased line at a higher bandwidth capacity than is needed currently and restrict actual bandwidth usage to manage costs, but then expand your bandwidth usage as and when you need.
A bearer is the maximum size of bandwidth on a connection, whereas the committed data rate (CDR) is how much data has been selected on that connection.
For example, a ‘10 over 100’ connection means that a 100Mbps bearer has been selected but with a committed data rate of 10Mbps. By buying a 10/100Mbps line, the business has access to the full 100Mbps of bandwidth when they need it but will only pay for the 10Mbps of bandwidth that they’re currently using.
This makes leased lines inherently flexible and able to grow with a business, rather than requiring technology changes as bandwidth needs expand.
This doesn’t mean that we place a cap on data flow! It means that the bandwidth on the circuit is restricted to the committed data rate (CDR) that you indicated on your original order.
Ideally you’d capture the likelihood of a premises move before placing your leased line order as this will have an impact on the recommended carrier.
If a move is required part way through a contract, a charge may be applicable depending on how long there is left on the contract and the location of the new site. It’s best to speak to your account manager to find out how the land lies for your specific case.
Bandwidth can be increased to meet changing needs without limit during a contract term but can only be decreased once. However, if bandwidth is decreased, you will still be billed for the higher bandwidth rate until the contract expires.
A temporary increase in bandwidth speeds may be possible for special events but changes are subject to a minimum term of 1 month.
No, the router is supplied open and with no port restrictions.
if a router that we supply does fail, we will arrange for a replacement to be shipped to your business address for delivery the next working day. Replacements are always made on a like for like basis.
There are a number of factors that can impact the time it takes to implement a leased line so while we indicate that it will take on average 60 working days, in reality this will depend on the outcome of any site surveys we conduct and whether any works are needed that will require the input of outside agencies, such as local councils or landlords.
The good news is that as we manage the provisioning process ourselves. Your dedicated account manager along side our provisioning team will be able to keep you updated on the progress of the order makes its way through the process up until connection.