It doesn’t. Like other connectivity services, you’ll need to arrange separate lines for data and voice services.
No, the downstream speeds cannot be burst.
No, you must install GEA as a new service. You cannot upgrade from FTTC.
The SLA on a GEA connection is comparable to that of an EFM connection.
No it is not contended.
Ideally you’d capture the likelihood of a premises move before placing your order as this will have an impact on the recommended carrier. If a move is required part way through a contract, a charge may be applicable depending on how long there is left on the contract and the location of the new site. It’s best to speak to your account manager to find out how the land lies for your specific case.
No, the router is supplied open and with no port restrictions.
if a router that we supply does fail, we will arrange for a replacement to be shipped to your business address for delivery the next working day. Replacements are always made on a like for like basis.
The time to install GEA is typically 16 to 18 working days however, this is subject to survey and may change dependent on the work required by the carrier.
The good news is that as we manage the provisioning process ourselves, your dedicated provisioning agent will be able to keep you and your customer updated on progress as the order makes its way through the process to activation.