Generic Ethernet Access (GEA)

Generic Ethernet Access (GEA) is an entry-level form of Ethernet connectivity that harnesses copper technology between the premises and the cabinet and then fibre to the exchange, before handing data over to the ethernet network.

Businesses have a variety of speed, cost, and availability criteria and GEA enhances that choice, sitting between a Leased Line and FTTC & combining the performance and tight SLAs of a Leased Line but with the affordability and install time associated with FTTC.

By utilising copper and fibre as the initial transit technology, costs and installation times are much lower than other Ethernet-based connectivity technologies.  GEA offers symmetric speeds of 20 Mbps making it a sound option for smaller sites, branches and high-demand homeworkers.  The ability to handle data, voice and video using just a single circuit reduces not only cost but also complexity.

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Who can get Generic Ethernet Access (GEA)?

Almost every business is now able to access fibre via GEA. The nearer you are to a town or city, the lower the cost and the more chance there will be of a viable route to get GEA into your building. The majority of the UK is now covered but there will always be a few problem areas which may require the exploration of other technologies such as 5G.

If you live in the middle of a field surrounded by nothing then you still may be able to get a GEA connection however, our providers always cover their backs with something known as “excess construction charges”.  These charges are essentially passed on to the customer if they exceed a certain level.

If excess construction charges are identified and you do not want to pay these fees, at this point you are able to simply cancel the order and explore other options. We look at every order request individually so normally we are able to add excess charges on to your monthly bill over the term of your contract which gives us a lot more flexibility than the majority of providers in the UK.

How long does is take for us to install GEA?

There are a number of factors that can impact the time it takes to implement a GEA connection so while we indicate that it will take on average 16-18 working days, in reality this will depend on the outcome of any site surveys we conduct and whether any works are needed that will require the input of outside agencies, such as local councils or landlords.

The good news is that as we manage the provisioning process ourselves. Your dedicated account manager along side our provisioning team will be able to keep you updated on the progress of the order makes its way through the process up until connection.

How fast is Generic Ethernet Access (GEA)?

A GEA connection is able to provide speeds of 20 Mbps in both directions (synchronous upload and download speeds.

If you require faster speeds or have a requirement to increase speeds in the future then you most likely require a Fibre Ethernet Leased Line which can provide much faster speeds and which are normally suitable for every business of every size.

What equipment is needed?

With all our Generic Ethernet Access (GEA) connections we provide top of the range Cisco routers (or equivalent) which are delivered to you pre-configured out of the box for you or your IT team to simply “plug and play”.

If a router that we’ve provided for Generic Ethernet Access (GEA) fails, we’ll arrange for a pre-configured replacement to be couriered to your business site on the next working day. Replacements will be made on a like-for-like basis.

Our price promise!

We work with every single top tier provider in the UK and offer a price promise guarantee when you order a Leased Line from us. If you find a cheaper quote elsewhere, simply let us know. If it’s a “like for like” proposal, we will do our best to beat it for you!

What are the Benefits of a GEA over Ethernet?

  • No Sharing

    Superfast.org.uk provides you with your own dedicated connection so you do not have to  share your bandwidth with other businesses.

  • Gigabit Voucher

    Most small businesses are able to claim the gigabit voucher meaning you could be entitled to grant of up to £2,500 towards your GEA connection.

  • Unlimited Usage

    Our GEA connections offer unlimited data usage so you will never have to worry about expensive, frustrating data caps or usage policies.

  • 99.99% Service Levels

    The internet is mission critical so the thought of down-time is not good! We have an outstanding 99.9% uptime for your total peace of mind.

  • Fast Installation

    Our GEA connections can be installed in as little as 18 working days meaning you can be working faster!

  • Expert Support

    If you have issues with your Leased Line, our expert technical support team are available 24/7 to help resolve problems quickly.

  • Added Layer of Security

    We monitor our network 24/7 and also provide a 100% SLA for all our leased lines for that extra peace of mind and to maximise up time.

  • Managed Cisco Router

    Our high end Cisco routers come “as standard” with all our GEA service, are fully managed and allow us to monitor your connection.

  • Symmetrical Speeds

    As opposed to outdated broadband connections, a GEA connection allows you to upload and download data at dedicated, 20Mbps symmetrical speeds.

  • Service Guarantee

    Our service guarantee means we will ensure your GEA service issues are resolved in 9 business hours.

  • Clout with the Carriers

    We work closely with all of the major UK Leased Line carriers so we can deliver your solution quickly, efficiently and competitively.

  • Very Low Latency

    High latency is common on standard connections and can seriously affect business services such as VoIP. We have sub 20ms as standard!

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Frequently Asked Questions

Common questions we get asked about GEA are shown below.

It doesn’t. Like other connectivity services, you’ll need to arrange separate lines for data and voice services.

No, the downstream speeds cannot be burst.

No, you must install GEA as a new service.  You cannot upgrade from FTTC.

The SLA on a GEA connection is comparable to that of an EFM connection.

Ideally you’d capture the likelihood of a premises move before placing your order as this will have an impact on the recommended carrier. If a move is required part way through a contract, a charge may be applicable depending on how long there is left on the contract and the location of the new site. It’s best to speak to your account manager to find out how the land lies for your specific case.

No, the router is supplied open and with no port restrictions.

if a router that we supply does fail, we will arrange for a replacement to be shipped to your business address for delivery the next working day.  Replacements are always made on a like for like basis.

The time to install GEA is typically 16 to 18 working days however, this is subject to survey and may change dependent on the work required by the carrier.

The good news is that as we manage the provisioning process ourselves, your dedicated provisioning agent will be able to keep you and your customer updated on progress as the order makes its way through the process to activation.

Are you eligible for a Gigabit Voucher?

If you are a small to medium sized business in the UK could be eligible to claim up to £2,500 towards gigabit capable connectivity through the government’s Gigabit Voucher Scheme.

The initial scheme runs until 31 March 2021 or until the funding is fully consumed.  Vouchers issued are for up to £2,500 and are to cover the cost of installation of full fibre.

  • Maximum Employees

    You must employ a maximum of 249 employees to qualify for the gigabit voucher scheme

  • Annual Turnover

    To qualify for the gigabit voucher, your annual turnover must be less than 50 Million Euros

  • Grant Limit

    In order to qualify you must not have claimed in excess of £200k of grants in the last three years

  • Full Terms & Conditions

    For full terms and conditions of the gigabit voucher scheme, please visit culture.gov.uk here

  • Get In Touch

    Call us on 01675 432 111 if you want to discuss the voucher scheme and whether it can benefit your business