1) Information About Us
Superfast.org.uk is a trading name of Birmingham Telecommunications Limited, A Limited Company registered in England under company number 05913985.
Telecom House, Station Road, Coleshill, B46 1HT
Main trading address:
Telecom House, Station Road, Coleshill, B46 1HT
910 180 176
2) What Does This Notice Cover?
This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
3) What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that we use is set out in Part 5, below.
4) What Are My Rights?
Under the GDPR, you have the following rights, which we will always work to uphold:
a) The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more to ask any questions using the details in Part 11.
b) The right to access the personal data we hold about you. Part 10 will tell you how to do this.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
d) The right to be forgotten, i.e. the right to ask us to delete otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it, with your consent for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
Part 6 explains more about how we use your personal data, including automated decision-making and profiling. For more information about our use of your personal data exercising your rights as outlined above, please contact us using the details provided in Part 11.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau. If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
5) What Personal Data Do You Collect?
We may collect some or all of the following personal data (this may vary according to your relationship with us:
6) How Do You Use My Personal Data?
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it.
Your personal data will be used for or may be used for one of the following purposes:
We use the following automated system for carrying out certain kinds of decision making and profiling. If at any point you wish to query any action that we take on the basis of this wish to request ‘human intervention’ (i.e. have someone review the action themselves, rather than relying only on the automated method), the GDPR gives you the right to do so.
Please contact us to find out more using the details in Part 11.
The following automated decision-making method(s) may be used:
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
We will only store transfer your personal data in the UK. This means that it will be fully protected under the GDPR.
9) Do You Share My Personal Data?
We may share your personal data with other companies in our group in order for us to supply our products and services to you. This includes or subsidiaries and our holding company and its subsidiaries. We may sometimes contract with third parties to supply our products and services to you on our behalf.
These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold.
Your data may be shared with the following categories of third parties:
10) How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email postal addresses shown in Part 11. To make this as easy as possible for you, a Subject Access Request Form is available for you to use.
You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within 30 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
11) How Do You Contact Us?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Brian Cormell):
Email address: email@example.com
Telephone number: 01675 432 111.
Postal Address: Telecom House, Station Road, Coleshill, B46 1HT.
12) Changes to this Privacy Notice
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, if we change our business in a way that affects personal data protection. Any changes will be made available on on our website found at www.superfast.org.uk
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